Urban Recliner |  Privacy & Data Protection Policy

Last Updated: 20/9/2025

Urban Recliner (“Company”, “we”, “our”, “us”) is committed to safeguarding the privacy and security of every customer who interacts with our website www.urbanrecliner.com.

This Privacy Policy describes how we collect, use, process, protect, and store your personal information in accordance with applicable data protection laws, including the Information Technology Act, 2000 (India) and global privacy standards.

By using our website, submitting personal information, or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal data to process orders, provide services, and improve user experience.

1.1 Data Provided Voluntarily

When you create an account, place an order, fill a form, or contact customer support, you may provide:

• Full Name

• Email Address

• Phone Number

• Billing & Shipping Address

• Payment Information (processed securely by third-party payment providers)

Urban Recliner does not store or retain your credit/debit card or banking details.

1.2 Data Collected Automatically

Through cookies, analytics, and tracking technologies, we may collect:

• IP Address

• Browser type and device information

• Pages viewed, duration, referral source

• Location (approximate, not GPS level)

2. Purpose of Data Usage

We use your personal data to:

• Process, confirm, and deliver orders

• Send shipping updates & customer notifications

• Improve website performance and personalize experience

• Respond to customer queries and provide assistance

• Detect and prevent fraudulent activities

• Comply with legal or regulatory requirements

Marketing communication (email or SMS) is sent only with your consent and can be opted out anytime.

3. Legal Basis for Data Processing

We process data only when legally justified, including:

• To perform a contract (order fulfillment)

• Based on your consent (marketing or communication)

• To comply with legal obligations (audit, taxation, etc.)

4. Data Sharing & Third-Party Disclosure

Urban Recliner does not sell, rent, or trade your data.

Personal information may be shared only with:

All partners are bound by confidentiality and data protection agreements.

5. Data Security & Protection

We take data protection seriously. Our systems use:

• SSL encryption for data transmission

• Firewalls and multi-layered security protocols

• Limited employee access to customer records

• Periodic audits to ensure compliance

Despite strong safeguards, no online platform can guarantee 100% security. However, we take every reasonable step to secure your data.

6. Your Rights (Data Control & Transparency)

You have full rights over your personal data. You may:

• Request a copy of your data

• Rectify or update incorrect information

• Withdraw consent for marketing communication

• Request deletion of personal data (subject to legal retention requirements)

Request assistance:
📩 Email: support@urbanrecliner.com

We will respond within 7–14 business days.

7. Cookies & Tracking

Cookies are used to enhance browsing experience and enable:

• Saved preferences

• Faster loading pages

• Analytics for continuous improvement

You may disable cookies via browser settings, but some website features may not function optimally.

8. Data Retention

We retain personal data as long as:

• Required to complete your order

• Required by financial, legal, or audit regulations

Upon expiry, data is securely deleted or anonymized.

9. External Links

Our website may contain links to external third-party websites.
Urban Recliner is not responsible for the privacy practices of external platforms.

We encourage you to review their privacy terms before interacting.

10. Policy Changes & Updates

Urban Recliner reserves the right to update or modify this policy at any time based on:

• Legal changes

• Business requirements

• Website enhancements

Any update will be posted with a revised “Last Updated” date.

Contact Information

For privacy-related queries, complaints, or data requests:

Corporate Office (Gurgaon):
Urban Recliner
Gurgaon, Haryana, India
📩 Email: support@urbanrecliner.com
🌐 Website: www.urbanrecliner.com

✅ Urban Recliner — Privacy, Trust & Transparency.