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Who we are
Urban Recliner | Privacy & Data Protection Policy
Last Updated: 20/9/2025
Urban Recliner (“Company”, “we”, “our”, “us”) is committed to safeguarding the privacy and security of every customer who interacts with our website www.urbanrecliner.com.
This Privacy Policy describes how we collect, use, process, protect, and store your personal information in accordance with applicable data protection laws, including the Information Technology Act, 2000 (India) and global privacy standards.
By using our website, submitting personal information, or making a purchase, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal data to process orders, provide services, and improve user experience.
1.1 Data Provided Voluntarily
When you create an account, place an order, fill a form, or contact customer support, you may provide:
Full Name
Email Address
Phone Number
Billing & Shipping Address
Payment Information (processed securely by third-party payment providers)
Urban Recliner does not store or retain your credit/debit card or banking details.
1.2 Data Collected Automatically
Through cookies, analytics, and tracking technologies, we may collect:
IP Address
Browser type and device information
Pages viewed, duration, referral source
Location (approximate, not GPS level)
2. Purpose of Data Usage
We use your personal data to:
Process, confirm, and deliver orders
Send shipping updates & customer notifications
Improve website performance and personalize experience
Respond to customer queries and provide assistance
Detect and prevent fraudulent activities
Comply with legal or regulatory requirements
Marketing communication (email or SMS) is sent only with your consent and can be opted out anytime.
3. Legal Basis for Data Processing
We process data only when legally justified, including:
To perform a contract (order fulfillment)
Based on your consent (marketing or communication)
To comply with legal obligations (audit, taxation, etc.)
4. Data Sharing & Third-Party Disclosure
Urban Recliner does not sell, rent, or trade your data.
Personal information may be shared only with:
| Third Party | Purpose |
|---|---|
| Payment gateways | Secure transaction processing |
| Logistics partners & courier companies | Shipping and delivery |
| Customer support tools | Service assistance |
| Analytics and tracking tools | Website improvement |
All partners are bound by confidentiality and data protection agreements.
5. Data Security & Protection
We take data protection seriously. Our systems use:
SSL encryption for data transmission
Firewalls and multi-layered security protocols
Limited employee access to customer records
Periodic audits to ensure compliance
Despite strong safeguards, no online platform can guarantee 100% security. However, we take every reasonable step to secure your data.
6. Your Rights (Data Control & Transparency)
You have full rights over your personal data. You may:
Request a copy of your data
Rectify or update incorrect information
Withdraw consent for marketing communication
Request deletion of personal data (subject to legal retention requirements)
Request assistance:
📩 Email: support@urbanrecliner.com
We will respond within 7–14 business days.
7. Cookies & Tracking
Cookies are used to enhance browsing experience and enable:
Saved preferences
Faster loading pages
Analytics for continuous improvement
You may disable cookies via browser settings, but some website features may not function optimally.
8. Data Retention
We retain personal data as long as:
Required to complete your order
Required by financial, legal, or audit regulations
Upon expiry, data is securely deleted or anonymized.
9. External Links
Our website may contain links to external third-party websites.
Urban Recliner is not responsible for the privacy practices of external platforms.
We encourage you to review their privacy terms before interacting.
10. Policy Changes & Updates
Urban Recliner reserves the right to update or modify this policy at any time based on:
Legal changes
Business requirements
Website enhancements
Any update will be posted with a revised “Last Updated” date.
Contact Information
For privacy-related queries, complaints, or data requests:
Corporate Office (Gurgaon):
Urban Recliner
Gurgaon, Haryana, India
📩 Email: support@urbanrecliner.com
🌐 Website: www.urbanrecliner.com