Shipping Policy – Urban Recliner

At Urban Recliner, we are committed to delivering safe, transparent, and reliable premium recliner furniture across India.

Shipping Coverage

Urban Recliner offers doorstep delivery across India, covering Tier 1, Tier 2, and Tier 3 cities, subject to the serviceability of the PIN code.

Delivery Timeline

Minimum Delivery Time: 7 working days
Maximum Delivery Time: 15 working days
Applicable to all serviceable pin codes across India
Delivery timelines may vary depending on product type, customization, location, and logistics conditions

Order Processing & COD Policy

All orders are processed only after successful order placement
Cash on Delivery (COD) is available on selected products and pin codes
For COD orders, shipment will be initiated only after order confirmation
A confirmation/advance amount, clearly mentioned at checkout, must be approved before dispatch
COD orders are confirmed via call, message, or email
Failure to confirm the COD advance may result in order cancellation without notice

Delivery Charges

Delivery charges, if applicable, are clearly displayed at the time of checkout
Custom-made/custom orders may carry additional delivery charges as applied by transportation partners
All delivery-related information shown during checkout shall be considered final

Doorstep Delivery

All products are delivered to the customer’s doorstep at the provided address for serviceable pin codes.

Insurance & Inspection Policy

All shipments are insured up to the lobby / ground-floor entrance of the building or society
Insurance does not cover movement beyond the lobby, due to uncertainties related to:
- Lift availability
- Staircase width
- Service elevators
- Society or building regulations
Customers must inspect the outer packaging at the lobby at the time of delivery
If the packaging is torn, damaged, or tampered with, the same must be mentioned on the Proof of Delivery (POD) before signing

Proof of Delivery (POD) & Legal Disclaimer

Once the POD is signed without remarks, the product is considered delivered in good condition
Urban Recliner is not responsible for any damage, defect, or issue reported after POD is signed
Any visible damage, transit issue, or defect must be reported at the time of delivery before signing the POD
Claims raised after POD confirmation will not be accepted under any circumstances

Fast / Expedited Delivery Requests

If you require delivery by a specific date (events or urgent needs), please contact our support team before placing the order.
We will confirm feasibility in advance. Orders that cannot be fulfilled within the requested timelines may be politely declined.

Quick Ship Program

Urban Recliner offers a Quick Ship option on select models:

Faster manufacturing & dispatch
Same premium quality and craftsmanship
Limited fabric and frame options
Customization not available under Quick Ship

Installation Services

Installation is available for most serviceable pin codes through third-party service partners
Services may include furniture assembly, basic adjustments, or cleaning
Installation availability and charges (if any) will be communicated during order confirmation

Shipping Areas

Urban Recliner delivers across India
Some remote or restricted locations may have limited serviceability
Pin code availability can be checked at checkout
If your pin code is not serviceable, please contact our support team for assistance

Northeast India Delivery

Delivery to Northeast India locations is chargeable
Charges vary depending on product size, type, and destination
Applicable charges will be communicated during checkout or order confirmation

Delays & Exceptions

Urban Recliner shall not be liable for delays caused by:

Weather conditions
Regional restrictions
Strikes
Natural calamities
Logistics or transportation disruptions

Customer Support

For shipping, delivery, COD confirmation, or installation-related queries, customers may contact our support team via the details available on the Urban Recliner website.